Tel: 01782 894 912
Email: office@plas-fit.co.uk
Last updated: 07/08/2024
Objective:
To provide a clear and fair process for employees to raise and resolve grievances. This policy ensures that all grievances are addressed promptly, fairly, and consistently.
Scope: This policy applies to all employees of Plas-Fit UK.
Policy Statement:
• Fair Treatment: Plas-Fit UK is committed to creating a workplace where all employees are treated fairly and with respect.
• Open Communication: Plas-Fit UK encourages open communication and aims to resolve grievances informally whenever possible.
• Formal Procedures: When informal resolution is not possible, a formal procedure is available to ensure grievances are handled systematically and fairly.
Responsibilities:
Management:
– Ensure all employees are aware of the Grievance Policy and procedures.
– Handle grievances impartially and confidentially.
– Provide support to employees during the grievance process.
Employees:
– Raise grievances promptly and in accordance with this policy.
– Cooperate with the grievance process and participate in good faith.
Procedures:
1. Informal Resolution:
– Employees are encouraged to raise grievances informally with their immediate manager as a first step.
– Managers should listen to the employee’s concerns, discuss possible solutions, and attempt to resolve the issue informally.
– Informal resolutions should be documented, but will not form part of the employee’s formal record.
2. Formal Grievance Procedure:
– If the grievance cannot be resolved informally, the employee should submit a formal grievance in writing to the Managing Director.
– The written grievance should include details of the issue, any steps taken to resolve it informally, and the desired outcome.
3. Acknowledgement and Investigation:
– Plas-Fit UK will acknowledge receipt of the grievance in writing within five working days.
– An impartial investigator will be appointed to investigate the grievance. The investigation will involve interviews with the complainant, the subject of the grievance, and any relevant witnesses.
– The investigation will be conducted promptly and thoroughly, ensuring confidentiality is maintained.
4. Grievance Hearing:
– Upon completion of the investigation, a grievance hearing will be arranged.
– The employee will be given at least five working days notice of the hearing and has the right to be accompanied by a colleague or trade union representative.
o During the hearing, the employee will have the opportunity to present their case and any supporting evidence.
5. Decision and Outcome:
– Following the hearing, a decision will be made, and the employee will be informed in writing of the outcome within five working days.
– The decision will include details of any actions to be taken to resolve the grievance.
– If the employee is dissatisfied with the outcome, they have the right to appeal.
6. Appeal Process:
– Appeals must be submitted in writing to any Director within ten working days of receiving the grievance outcome.
– An impartial appeal officer will be appointed to review the appeal.
– An appeal hearing will be arranged, and the employee will be given at least five working days’ notice of the hearing.
– The employee has the right to be accompanied by a colleague or trade union representative.
– The decision of the appeal hearing will be final and will be communicated in writing within five working days of the hearing.
Confidentiality:
All grievances will be handled with the highest level of confidentiality. Information will only be shared on a need-to-know basis.
Review:
This policy will be reviewed annually or as necessary to ensure its effectiveness and compliance with relevant laws and best practices. This Policy is communicated to all employees and integrated it into our training programs.
Contact Information:
Contact Plas-Fit UK on 01782 894 912 for more information on this policy.